Our refund and returns policy lasts 28 days. If 28 days have passed since your purchase, we may not be able to offer a full refund or exchange unless the item has a fault that falls under your statutory rights under ACL.
Eligibility for Return
To be eligible for a return, your item must:
- Be unused, undamaged, and in the same condition you received it
- Be in the original packaging
- Have a receipt or proof of purchase
Items must be returned in new condition and in no way must they have come in contact with any used bee equipment. Returns must be made within 28 days after delivery of your goods.
Certain items are non-returnable, including:
- Varroa treatments
- Ultrabee products
Please note: You are entitled to a remedy under ACL even if an item is not eligible for return under our policy, provided the item has a major defect.
How to Return an Item
To initiate a return, please contact us by email at sales@dalrympleview.com.au with your proof of purchase or order number. We will guide you through the return process and provide further instructions.
Refunds
Once we receive your returned item, it will be inspected to determine if it meets the requirements for a refund. You will be notified of the outcome:
- If your return is approved, we will process the refund and a credit will be automatically applied to your original payment method within 10 business days.
- If your return is rejected, we will inform you of the reason and return the item to you.
Shipping Costs
You are responsible for the return shipping costs, which are non-refundable. If you are returning a higher-value item, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Contact Us
If you have any questions or need assistance with your return, please reach out to us at sales@dalrympleview.com.au
